MN HIMSS Webinar Series

Electronic Health Records Usability: Historical Pain Points and Fundamental User-Centered Design Principles

September 16th, 2021




Electronic health records are a major contributor to provider burnout and frustration. Drivers of EHR frustration include scrolling through pages of notes and navigating through multi-screen workflows in the search for information. Common attitudes among physicians toward their EHR include: ‘inefficient,’ ‘time-consuming,’ and ‘exhausting’. In this presentation, we will discuss the importance of user centered EHR interface design to improve EHR usability and safety. The speaker will discuss historically known EHR usability challenges, discuss fundamental user-centered design principles, and usability evaluation methods to better understand user performance, efficiency, satisfaction. The presentation will also shed light on commonly used EHR assessment tools including survey instruments and ways to analyze survey responses.

Learning objective 1: Diversify knowledge surrounding the concept, level, cost, and factors of clinician burnout and well-being

Learning objective 2: Learn the science behind how the electronic health record is directly tied to and impacts burnout

Learning objective 3: Develop new ways of moving forward—from EHR training implications, best practices for use or design, and how to identify new opportunities for clinicians, to introducing new tracking measures


Saif Khairat, PhD
Associate Professor
University of North Carolina at Chapel Hill

Dr. Saif Khairat is an associate professor at the University of North Carolina at Chapel Hill. Dr. Khairat holds joint appointments at the Carolina Health Informatics Program, Cecil G. Sheps Center for Health Services Research, and the School of Nursing. He is also the Director of the Carolina Applied Informatics Research (CAIR) group.

With over a decade of experiences, Dr. Khairat has led numerous national and international funded projects to enhance healthcare services and research, specifically within the informatics world. His research agenda focuses on health IT usability to improve patient safety.

As an informatics expert, Dr. Khairat focuses on using novel mixed-methods data collection approach coupled with complex data analysis for big datasets. He is well-known for his novel use of eye-tracking technologies to improve the use and safety of electronic health records. He has authored more than 65 scientific articles in 30 different, peer-reviewed journals and conferences, and has served as an investigator for more than $5.5 million in research grants over the past 5 years.

Dr. Khairat is a leader within the American Medical Informatics Association (AMIA). He was inducted among the inaugural class of Fellows of AMIA in 2019. He serves as a Chair of the Education Committee. Dr. Khairat earned his PhD in Health Informatics and bachelor’s and master’s in Computer Science from the University of Missouri, and MPH in Health Policy and Management from the Gilling’s School of Global Health at the University of North Carolina at Chapel Hill.