Webinar: Innovation and Human Center Design

May 15, 12:00pm, CDT - 1:00pm, CDT


Title:  Innovation and Human-Centered Design (45 mins)

Ryan built the first innovation center located inside of a health care organization at Mayo Clinic in 2003. Since that time, there are over 90 formally recognized innovation centers within large health care organizations. He went on to lead the development of innovation strategies at UnitedHealth Group, contributing to UHG being named the top innovator in the industry by Forbes for 10 years running. In this talk he will provide an overview of innovation and why human-centered design is a critically important enabler, specifically in health care. He will also share insights on how organizations can be more successful at their own innovation efforts and create more value for their organizations and customers. 

Speaker Bio: Ryan currently oversees executive health care education programs at the University of Minnesota, where he also has designed and taught health care innovation and service design courses for the past fourteen. His recent work includes various roles at UnitedHealth Group, where he architected and implemented numerous innovations and capabilities, including Optum’s Service Design Studio, a transformational business called Harken Health and many large programs. He is currently an advisor with Optum Advisory Services. He is a recognized pioneer and leader of human-centered service design and innovation and his award-winning designs have made a significant impact in the health care industry.

Prior to Optum, Ryan created and directed the SPARC Design Lab at Mayo Clinic, a groundbreaking center for innovation in healthcare services. The comprehensive program and physical laboratory designed new healthcare services and experiences for patients and care providers.

Ryan received the inaugural Alumni Innovator Award from the University of Minnesota in 2014. He often provides invited talks at forums around the world on the topic of making health care work better for people.