Agree or disagree – The use of Health Information Technology has led more to provider satisfaction than burnout

December 5, 5:30pm, CST - 7:30pm, CST

Location: 3M Auditorium, Carlson School of Management (U of M)

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This program is a presented in collaboration between Minnesota HIMSS, MMGMA and the Carlson School’s MILI Program.


This event is sponsored by NEC. For more information please visit:

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Healthcare has also seen much change over the last two decades in the adoption of health information technology. Hospital, clinics and other healthcare organizations have implemented electronic tools as a means to achieve greater efficiency and also improve quality of care for patients. Regulatory changes, such as the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009, have served as a significant stimulus for the adoption of electronic health records (EHR) across the United States.

With the adoption of EHR and other information technologies, while hospitals and clinics have seen certain gains, physicians have complained about usability and that it has adversely impacted the patient-physician relationship. Health IT may indeed have provided some benefits to the clinical practice, but it may also have introduced other variables that impact patient care.

This panel discussion explores the impact on health information technology on the clinical practice as it relates to provider satisfaction.



Dr. Peters is the Medical Director for the Center for Translational Informatics and Knowledge Management at Mayo Clinic. He is a Professor of Medicine and Consultant in Pulmonary and Critical Care Medicine. After graduating Princeton University and the University of Rochester School of Medicine, he completed training at the Mayo Graduate School of Medicine. He is a Fellow of the American College of Physicians, the American College of Chest Physicians and the American College of Critical Care Medicine.


He has participated directly in the development of the Electronic Health Record at the Mayo Clinic for nearly 30 years and he is currently physician director of a large scale EHR conversion project for all Mayo Clinic sites nationwide, affecting over 50,000 users.


Dr. Smith began his HealthEast career by completing his medical residency at St. John’s Hospital in 1998 and then working in family practice. He quickly moved into clinical leadership, and now, as chief medical information officer, he leads change related to technologies that providers and staff use to help patients in the most effective, efficient way.


Dr. Smith has been instrumental in leading HealthEast into a new era of patient care, utilizing technology as a bridge between providers and patients, while maintaining the deep personal connection critical to patient care.


Dr. David Ross is the Medical Director of Patient Relations for ACMC Health. After graduating from the University of Iowa College of Medicine in Iowa City, IA, he completed his residency at the Northeast Iowa Family Practice. He completed his Master’s in Business Administration at the University of Massachusetts. Dr. Ross has practiced Family Medicine in Litchfield MN since 2002.


He has worked extensively in the development of the Friendly Health e-Visit App for ACMC Health.



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  • Pinar Karaca-Mandic, Academic Director of the Medical Institute Leadership Institute (MILI) at the Carlson School.[Moderator]